SHIPPING INFORMATION

WHAT TO EXPECT AFTER YOU ORDER

We want to make getting your Jack Slumbers order as straightforward as possible.

Here’s what you need to know about processing, shipping, delivery, and tracking.

WHERE WE SHIP

Jack Slumbers currently ships to addresses within the United States.

Available shipping options and any applicable shipping charges will be shown at checkout before you complete your purchase.

Certain products, bundles, or promotions may qualify for free shipping.

ORDER PROCESSING

After you place your order, you’ll receive an order confirmation by email.

Your order will then be sent to our fulfillment partner for processing, packing, and shipment.

Processing times may occasionally be longer during weekends, holidays, product launches, or periods of unusually high order volume.

SHIPPING & DELIVERY

Delivery times vary depending on:

Your location
The product ordered
The fulfillment location
The shipping carrier

Once your order ships, the tracking information provided by the carrier will give you the most current estimated delivery date.

Please keep in mind that carrier delivery dates are estimates and may be affected by weather, holidays, transportation delays, or other circumstances outside our control.

TRACKING YOUR ORDER

As soon as tracking becomes available, we’ll send it to the email address you provided at checkout.

Tracking information can sometimes take a little time to update after the shipping label has been created.

If your tracking does not show movement immediately, check again later.

SHIPPING ADDRESS CHANGES

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as quickly as possible at:

support@jackslumbers.com

We’ll do our best to update the address before fulfillment begins.

Once an order has entered fulfillment or has already shipped, we may no longer be able to change the delivery address.

PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If your tracking shows that your package was delivered but you can’t find it, first check:

Your porch, mailbox, garage, or other delivery areas
With other members of your household
With nearby neighbors
With the shipping carrier

Carriers occasionally mark packages as delivered shortly before the package actually arrives.

If you still can’t locate your order after checking these areas, contact us at support@jackslumbers.com with your order number.

SHIPPING DELAYS OR LOST PACKAGES

If your tracking has stopped updating for an unusual amount of time or you believe your package may have been lost in transit, contact us and we’ll help you look into it.

Please include your order number so we can locate your order quickly.